Owen Valentine

Cloud/DevOps Engineer

Seasoned Software Development-adjacent Cloud/DevOps Engineer, most recently at Snapt. Skilled at Systems Design, Consultation, Technical Support, Technical Documentation, Technical Training, Linux System Administration, Virtualization Technology, Containerization and Infrastructure as Code.

Work

DevOps/Test Engineer

Snapt Snapt builds high performance software ADCs, comprising load balancing, WAF, GSLB and web acceleration for improved availability, performance and security.
  • Established manual testing procedure for Snapt products

  • Managed and owned non-production infrastructure - including Nginx/PHP-FPM, InfluxDB, Redis and PostgreSQL

  • Created and maintained API and product documentation on various platforms

  • Provided third-line assistance to support engineering

IT Systems Engineer

Snapt Snapt builds high performance software ADCs, comprising load balancing, WAF, GSLB and web acceleration for improved availability, performance and security.
  • Trained and upskilled technical and non-technical staff alike on various cloud platforms, technologies and trends

  • Created and maintained an automation framework with Terraform, to provision ephemeral, short-lived demo environments for customer ease

  • Co-developed a logical load testing framework to certify Snapt software releases and guide marketing and product development

  • Spearheaded move towards containerization and refactoring of Snapt software components, to avoid dependency hell and provide consistency across environments

  • Fostered increased infrastructure-as-code and CI/CD adoption and focus - Terraform, Ansible, CircleCI

  • All-rounder: handled internal and external technical queries/needs/improvements across the board - including invoicing systems, security consultation services and customer deployments

Cloud Support Engineer

Amazon Web Services Amazon Web Services offers reliable, scalable, and inexpensive cloud computing services. Free to join, pay only for what you use.
  • Pioneered the AWS Premium Support Andon Program (PSAP) in Cape Town

  • Trained >80 engineers globally on Docker, containerization and ECS/Fargate

  • Maintained a perfect customer satisfaction record

  • Became a go-to engineer (in a team of >60) for all in-domain topics and many extra-domain topics in short time

  • Member of ECS (Elastic Container Service) and CloudEndure support operations teams

Senior Systems/Network Engineer

Umanix Umanix is a small but above-weight-punching Managed Service Provider specializing in Linux, virtualization and cool internet tech
  • Managed, maintained and improved full tech stack (Hypervisor cluster, LXC, Nginx, Wildfly/Java, MySQL) for a large-footprint Business Management Platform SaaS provider

  • Set up and maintained Umanix's helpdesk system, running Zammad, a Rails app with PostgreSQL and Elasticsearch

  • Drove company direction and strategy

  • Oversaw the work and training of three technicians, serving as an escalation point

System Administrator

Huge Networks Huge Networks is a national Internet Service Provider, providing ADSL, Fibre and Wireless access at various levels, with an enterprise/ B2B focus
  • Deployed, maintained and improved a number of POP3/IMAP/SMTP servers, as well as LAMP hosting infrastructure

  • Managed and maintained RADIUS and proxy RADIUS servers for DSL realms and other PPPoE uses

Technical Support Agent

Huge Networks Huge Networks is a national Internet Service Provider, providing ADSL, Fibre and Wireless access at various levels, with an enterprise/telecoms B2B focus
  • Handled technical calls and emails from customers, covering all services provided by Huge Networks

  • Installed wireless/fibre equipment and handled technical support at customer sites

System Administrator

Hudson Park Primary School Hudson Park Primary School is a prominent Eastern Cape institution, educating >1000 students annually

Volunteer

Certificates

Skills

DevOps

  • Terraform
  • Docker
  • Kubernetes
  • Ansible
  • CircleCI
  • Packer
  • HashiCorp
  • REST
  • Sentry

Systems Engineering

  • Networking
  • Load Balancing
  • Web Applications
  • Apache
  • Nginx
  • MySQL
  • Python
  • PHP
  • SMTP
  • POP3
  • IMAP

Linux

  • Red Hat
  • RHEL
  • CentOS
  • Rocky Linux
  • Ubuntu
  • Kernel
  • Troubleshooting

Cloud Architecture

  • AWS
  • Azure
  • GCP
  • DigitalOcean
  • Linode
  • OCI
  • VPC
  • ECS
  • EC2
  • RDS
  • ElastiCache
  • Fargate
  • Multi-cloud

Languages

English

Native proficiency

Afrikaans

Working proficiency

isiXhosa

Limited working proficiency

Esperanto

Limited working proficiency