Seasoned Software Development-adjacent Cloud/DevOps Engineer, most recently at Snapt. Skilled at Systems Design, Consultation, Technical Support, Technical Documentation, Technical Training, Linux System Administration, Virtualization Technology, Containerization and Infrastructure as Code.
Established manual testing procedure for Snapt products
Managed and owned non-production infrastructure - including Nginx/PHP-FPM, InfluxDB, Redis and PostgreSQL
Created and maintained API and product documentation on various platforms
Provided third-line assistance to support engineering
Trained and upskilled technical and non-technical staff alike on various cloud platforms, technologies and trends
Created and maintained an automation framework with Terraform, to provision ephemeral, short-lived demo environments for customer ease
Co-developed a logical load testing framework to certify Snapt software releases and guide marketing and product development
Spearheaded move towards containerization and refactoring of Snapt software components, to avoid dependency hell and provide consistency across environments
Fostered increased infrastructure-as-code and CI/CD adoption and focus - Terraform, Ansible, CircleCI
All-rounder: handled internal and external technical queries/needs/improvements across the board - including invoicing systems, security consultation services and customer deployments
Pioneered the AWS Premium Support Andon Program (PSAP) in Cape Town
Trained >80 engineers globally on Docker, containerization and ECS/Fargate
Maintained a perfect customer satisfaction record
Became a go-to engineer (in a team of >60) for all in-domain topics and many extra-domain topics in short time
Member of ECS (Elastic Container Service) and CloudEndure support operations teams
Managed, maintained and improved full tech stack (Hypervisor cluster, LXC, Nginx, Wildfly/Java, MySQL) for a large-footprint Business Management Platform SaaS provider
Set up and maintained Umanix's helpdesk system, running Zammad, a Rails app with PostgreSQL and Elasticsearch
Drove company direction and strategy
Oversaw the work and training of three technicians, serving as an escalation point
Deployed, maintained and improved a number of POP3/IMAP/SMTP servers, as well as LAMP hosting infrastructure
Managed and maintained RADIUS and proxy RADIUS servers for DSL realms and other PPPoE uses
Handled technical calls and emails from customers, covering all services provided by Huge Networks
Installed wireless/fibre equipment and handled technical support at customer sites